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I am stumped with this situation. I have a new Canon Pixma MG5300 inkjet printer which is connected via USB. Anything else than PDF works perfectly fine: Ubuntu printer test page, LibreOffice files, web pages, Gimp images.

But it won't print any PDF file, from any PDF-viewer app.

When I print a PDF file, the printer wakes up just as usual, and the display shows "processing" as usual. But the output tray does not open (it usually does), and after a few seconds the display just goes back to idle. The file disappears from Ubuntu's print queue just as if it had been printed.

  • I've tried removing the printer and letting the computer rediscover and reinstall it.
  • I'm using default printer settings.
  • I've installed a number of PDF viewer apps from the Software Center, just to rule out that the built-in document viewer is to blame.
  • I've tried with a wide variety of PDF files -- some generated by SimpleScan, some downloaded from the Internet.
  • The printer also has a WIFI interface, so I've tried installing it as a WIFI printer and use that instead of via USB. No difference.

What can I do to troubleshoot this?

  • Ubuntu 13.10 detects and correctly identifies the printer, and provides drivers for it. I have not tried to find alternative drivers yet.
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Honestly, I wouldn't have an explanation if this would work, but did you try printing from a terminal using lpr -P PRINTERNAME whatever.pdf? –  Klaus Warzecha Feb 25 at 8:49
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@KlausWarzecha: Thanks, I usually don't use the command line but I will try that this evening and report back. –  Torben Gundtofte-Bruun Feb 25 at 8:50

1 Answer 1

up vote 1 down vote accepted

A little research shows that Canon releases a Debian printer driver. The release date is 2011 so I am unsure that it would be any better than the driver in Ubuntu 13.10 though.

Downloads for MG5300 series (select OS = "linux"):
http://www.canon.co.uk/Support/Consumer_Products/products/Fax__Multifunctionals/InkJet/PIXMA_MG_series/PIXMA_MG5350.aspx
(This page says MG5350 but the listed drivers are for the whole MG5300 series.)

Direct download link:
http://www.canon.co.uk/Support/Consumer_Products/products/Fax__Multifunctionals/InkJet/PIXMA_MG_series/PIXMA_MG5350.aspx?DLtcmuri=tcm:14-863341&page=1&type=download

There's also this scanner driver, but it might not be needed because SimpleScan works fine already:
http://www.canon.co.uk/Support/Consumer_Products/products/Fax__Multifunctionals/InkJet/PIXMA_MG_series/PIXMA_MG5350.aspx?DLtcmuri=tcm:14-863345&page=1&type=download

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