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My computer is currently running Elementary OS (I know it's not Ubuntu but I want to install Ubuntu but need to backup files first before doing so) and is unable to mount my Lacie P'9233 (http://www.lacie.com/uk/products/product.htm?id=10587) 4TB hard drive. It can be read no problem at all on my mothers laptop running an up-to-date version of Ubuntu (I think 13.10 but did not check). Since it can be read no problem at all on my mothers laptop I would assume the problems are specific to my setup. The drive is formatted to NTFS and Windows cannot read it either so this makes me think this could be some sort of system related issue such as the bios or my USB ports.

Running 'fdisk -l' reveals nothing and neither does 'dmesg'

Any help is greatly appreciated although if it comes to it I can backup what I want via SFTP, SCP, rsync, etc (although I'd rather not do this).

EDIT: Here's some terminal output:

dmesg|tail:

[   60.619849] usb 2-1.5: Product: USB2.0 HUB
[   60.620238] hub 2-1.5:1.0: USB hub found
[   60.620436] hub 2-1.5:1.0: 4 ports detected
[   61.017380] usb 2-1.5.3: new low-speed USB device number 7 using ehci-pci
[   61.112965] usb 2-1.5.3: New USB device found, idVendor=192f, idProduct=0416
[   61.112971] usb 2-1.5.3: New USB device strings: Mfr=0, Product=2, SerialNumber=0
[   61.112975] usb 2-1.5.3: Product: USB Optical Mouse
[   61.115776] input: USB Optical Mouse as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5/2-1.5.3/2-1.5.3:1.0/input/input9
[   61.116089] hid-generic 0003:192F:0416.0002: input,hidraw0: USB HID v1.11 Mouse
[USB Optical Mouse] on usb-0000:00:1d.0-1.5.3/input0
[   67.999022] systemd-hostnamed[3753]: Warning: nss-myhostname is not installed.
Changing the local hostname might make it unresolveable. Please install nss-myhostname!

fdisk -l:

Disk /dev/sda: 500.1 GB, 500107862016 bytes
255 heads, 63 sectors/track, 60801 cylinders, total 976773168 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x00000000

   Device Boot      Start         End      Blocks   Id  System
/dev/sda1               1   976773167   488386583+  ee  GPT

Disk /dev/sdb: 1000.2 GB, 1000204886016 bytes
255 heads, 63 sectors/track, 121601 cylinders, total 1953525168 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x00044ed7

   Device Boot      Start         End      Blocks   Id  System
/dev/sdb1            4094  1122476031   561235969    5  Extended
/dev/sdb2   *  1733931008  1945808895   105938944    7  HPFS/NTFS/exFAT
/dev/sdb3      1945808896  1953523711     3857408   82  Linux swap / Solaris
/dev/sdb4      1122476032  1124573183     1048576   82  Linux swap / Solaris
/dev/sdb5            4096    10489855     5242880   82  Linux swap / Solaris
/dev/sdb6        10491904    73897983    31703040   83  Linux
/dev/sdb7        73900032  1122476031   524288000   83  Linux

Partition table entries are not in disk order

Disk /dev/sdc: 15.7 GB, 15724707840 bytes
64 heads, 32 sectors/track, 14996 cylinders, total 30712320 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x000cdee1

   Device Boot      Start         End      Blocks   Id  System
/dev/sdc1   *          32    30711807    15355888    c  W95 FAT32 (LBA)

lsusb:

Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 006: ID 0a05:7211  
Bus 002 Device 004: ID 0951:1689 Kingston Technology 
Bus 002 Device 007: ID 192f:0416 Avago Technologies, Pte. 

blkid:

/dev/loop0: TYPE="squashfs" 
/dev/sda1: UUID="338FC3FA68B7F8D1" TYPE="ntfs" 
/dev/sdb2: UUID="0A68D9BD68D9A7A9" TYPE="ntfs" 
/dev/sdb3: UUID="0dca231b-c61d-4379-aebc-a75a1a9ed3ed" TYPE="swap" 
/dev/sdb4: UUID="30fa0e15-168d-4c6a-966e-cd407756dabe" TYPE="swap" 
/dev/sdb5: UUID="3206b337-5779-4b27-8f59-548ce3f46da4" TYPE="swap" 
/dev/sdb6: UUID="0ce07eee-b7d9-46a4-a108-dee6c3570ecb" TYPE="ext4" 
/dev/sdb7: UUID="8b3ffb3f-60bc-4b9f-84bd-f8231161bee6" TYPE="ext4" 
/dev/sdc1: UUID="01D4-D66D" TYPE="vfat" 

Since I'm still trying to get my computer to recognize the drive in case it matters (I'd imagine it does) my motherboard is an Asrock H55m-GE R2.0 (http://www.asrock.com/mb/Intel/H55M-GE%20R2.0/) Perhaps there are some specific BIOS settings I need enabled (or disabled) either way I'm still struggling with this and am starting to think my drive might not be supported :(

If you can, please help...

share|improve this question

closed as off-topic by user68186, karel, Braiam, Luis Alvarado Dec 9 '13 at 0:37

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "This is not about Ubuntu. Questions about other Linux distributions can be asked on Unix & Linux, those about Windows on Super User, those about Apple products on Ask Different and generic programming questions on Stack Overflow." – user68186, karel, Braiam, Luis Alvarado
If this question can be reworded to fit the rules in the help center, please edit the question.

    
Welcome to Ask Ubuntu. Since Linux and Windows can't read it from the same laptop this is very likely a hardware related problem. Do you have a USB-Stick to test if your USB-port is okay? –  MadMike Dec 4 '13 at 16:18
    
when running sudo fdisk -l do you wait until it shows the dollar sign again? (user@host:~$) it may take up to five minutes –  Mina Michael Dec 4 '13 at 16:20
    
The USB port functions fine since I can run Ubuntu off a USB stick (I did this to see if a stock environment would be any different). I'm quite technical but this baffles me. I read somewhere that fdisk cannot read efi/gpt partitions could this be why? If it is how can I change the partition type? –  user2985511 Dec 4 '13 at 16:35
    
it's not showing up in fdisk. that's strange. ... ofcourse you typed the command when the hard disk was connected, right? –  Mina Michael Dec 5 '13 at 10:28
    
...let's try another thing. keep the hard disk unconnected and type this ls /dev/ | grep sd in a terminal. then connect the hard disk and type it again after you do (in the same terminal or another terminal, doesn't matter). It should show you a list in both times. It should show you an extra line (or 2 extra lines) after you connect the hard disk. If it does post the extra lines. (or you can post the whole output). –  Mina Michael Dec 5 '13 at 10:31