Ask Ubuntu is a question and answer site for Ubuntu users and developers. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I connect my Android phone to Ubuntu 13.10 through USB to access to its internal storage.

Whenever I try to open a file directly from the phone memory, it displays an error saying that the file couldn't be loaded with this error message:

libmtp error: unknown error.

But when I copy and paste the same file to my PC, I can open it.

For instance, with an image:

could not load image '<filename>' libmtp error: unknown error.

What could be the problem? Is there a workaround?

share|improve this question

closed as off-topic by Braiam, Lucio, Warren Hill, Eric Carvalho, Jorge Castro Apr 8 '14 at 23:31

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Bug reports and problems specific to development version of Ubuntu should be reported on Launchpad so that developers can see, track and fix these issues." – Braiam, Lucio, Warren Hill, Eric Carvalho, Jorge Castro
If this question can be reworded to fit the rules in the help center, please edit the question.

Are you still experiencing this problem? Make sure you are running an up-to-date version of Ubuntu and report back. Thanks! – Seth May 5 '14 at 19:10
It's the first result when searching this error. It would be good to have a lead to a solution here. I still get this error in March 2016 with up to date software. – Max N Mar 3 at 7:20

Browse other questions tagged or ask your own question.