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I know how to whitelist most other applications, but adding 'Gajim' and 'gajim' doesn't seem to work.

Does it have an appindicator?

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Maybe it'd be a better idea to install "Ubuntu Ayanta Integration" or a similar plugin instead. See http://trac-plugins.gajim.org/wiki/UbuntuIntegrationPlugin for instance.

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Welcome to Ask Ubuntu! Whilst this may theoretically answer the question, it would be preferable to include the essential parts of the answer here, and provide the link for reference. –  Braiam Aug 11 '13 at 13:34
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Well, in a strange twist, killing Gajim and restarting it seems to have worked.

Apparently the correct value is Gajim.

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