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I've tried doing a recovery, deleted unnecessary packages. I'm a bit baffled because after updating the kernel to include the new Intel 7260 driver (to get the wifi working) Bluetooth worked a few times and then stopped after restarting to update system packages.

Now the options to add a Bluetooth device have disappeared and only shows "Bluetooth: Off" and "Turn On Bluetooth" and "Bluetooth Settings"

It seems that maybe I changed something when updated and restarted the system, but I'm not sure what? I've run sudo apt-get update followed by a sudo apt-get upgrade, seems that no packages are needed for download.

I've included some diagnostics below. If anyone could refer me to another similar solution online (I've been looking for a while, this seems to be very similar to my situation and hasn't received a response: Bluetooth adapter turned from working fine to unrecognized)

Screenshows of what I see:

image1

and

image2

lsusb

Bus 001 Device 002: ID 8087:8000 Intel Corp. 
Bus 002 Device 002: ID 8087:07dc Intel Corp. 
Bus 002 Device 003: ID 0bda:5716 Realtek Semiconductor Corp. 
Bus 002 Device 004: ID 8087:09fa Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub

sudo rfkill list

0: hci0: Bluetooth
    Soft blocked: no
    Hard blocked: no
1: phy0: Wireless LAN
    Soft blocked: no
    Hard blocked: no

sudo lshw

        *-multimedia:1
             description: Audio device
             product: Lynx Point-LP HD Audio Controller
             vendor: Intel Corporation
             physical id: 1b
             bus info: pci@0000:00:1b.0
             version: 04
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi pciexpress bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:59 memory:f7d10000-f7d13fff
        *-pci:0
             description: PCI bridge
             product: Lynx Point-LP PCI Express Root Port 1
             vendor: Intel Corporation
             physical id: 1c
             bus info: pci@0000:00:1c.0
             version: e4
             width: 32 bits
             clock: 33MHz
             capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:16 ioport:2000(size=4096) memory:df200000-df3fffff ioport:df400000(size=2097152)
        *-pci:1
             description: PCI bridge
             product: Lynx Point-LP PCI Express Root Port 3
             vendor: Intel Corporation
             physical id: 1c.2
             bus info: pci@0000:00:1c.2
             version: e4
             width: 32 bits
             clock: 33MHz
             capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:18 memory:f7c00000-f7cfffff
           *-network
                description: Wireless interface
                product: Wireless 7260
                vendor: Intel Corporation
                physical id: 0
                bus info: pci@0000:06:00.0
                logical name: wlan1
                version: 6b
                serial: 5c:51:4f:1c:8a:f4
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
                configuration: broadcast=yes driver=iwlwifi driverversion=3.11.0-intelwireless-wl firmware=22.0.7.0 ip=192.168.0.10 latency=0 link=yes multicast=yes wireless=IEEE 802.11abgn
                resources: irq:58 memory:f7c00000-f7c01fff
        *-usb:1
             description: USB controller
             product: Lynx Point-LP USB EHCI #1
             vendor: Intel Corporation
             physical id: 1d
             bus info: pci@0000:00:1d.0
             version: 04
             width: 32 bits
             clock: 33MHz
             capabilities: pm debug ehci bus_master cap_list
             configuration: driver=ehci-pci latency=0
             resources: irq:23 memory:f7d1b000-f7d1b3ff
        *-isa
             description: ISA bridge
             product: Lynx Point-LP LPC Controller
             vendor: Intel Corporation
             physical id: 1f
             bus info: pci@0000:00:1f.0
             version: 04
             width: 32 bits
             clock: 33MHz
             capabilities: isa bus_master cap_list
             configuration: driver=lpc_ich latency=0
             resources: irq:0
        *-storage
             description: SATA controller
             product: Lynx Point-LP SATA Controller 1 [AHCI mode]
             vendor: Intel Corporation
             physical id: 1f.2
             bus info: pci@0000:00:1f.2
             version: 04
             width: 32 bits
             clock: 66MHz42: USB 00.0: 11500 Bluetooth Device
             capabilities: storage msi pm ahci_1.0 bus_master cap_list
             configuration: driver=ahci latency=0
             resources: irq:57 ioport:f0b0(size=8) ioport:f0a0(size=4) ioport:f090(size=8) ioport:f080(size=4) ioport:f060(size=32) memory:f7d1a000-f7d1a7ff
        *-serial UNCLAIMED
             description: SMBus
             product: Lynx Point-LP SMBus Controller
             vendor: Intel Corporation
             physical id: 1f.3
             bus info: pci@0000:00:1f.3
             version: 04
             width: 64 bits
             clock: 33MHz
             configuration: latency=0
             resources: memory:f7d19000-f7d190ff ioport:f040(size=32)
     *-scsi
          physical id: 1
          logical name: scsi0
          capabilities: emulated
        *-disk
             description: ATA Disk
             product: LITEONIT LMT-256
             physical id: 0.0.0mark@mark-XPS-12-9Q33:~$ sudo hciconfig hci0 reset                 bus info: scsi@0:0.0.0
             logical name: /dev/sda
             version: DM81
             serial: TW0XXM30550853850829
             size: 238GiB (256GB)
             capabilities: gpt-1.00 partitioned partitioned:gpt
             configuration: ansiversion=5 guid=b27ee8c2-4f94-4aee-bb34-dadf65e11b0f
           *-volume:0
                description: Windows FAT volume
                vendor: MSDOS5.0
                physical id: 1
                bus info: scsi@0:0.0.0,1
                logical name: /dev/sda1
                logical name: /boot/efi
                version: FAT32
                serial: 0c97-4e89
                size: 495MiB
                capacity: 499MiB
                capabilities: boot fat initialized
                configuration: FATs=2 filesystem=fat mount.fstype=vfat mount.options=rw,relatime,fmask=0022,dmask=0022,codepage=437,iocharset=iso8859-1,shortname=mixed,errors=remount-ro name=EFI system partition state=mounted
           *-volume:1
                description: Windows FAT volume
                vendor: MSDOS5.0
                physical id: 2
                bus info: scsi@0:0.0.0,2
                logical name: /dev/sda2
                version: FAT32
                serial: e0f9-9180
                size: 15MiB
                capacity: 39MiB
                capabilities: precious readonly hidden nomount fat initialized
                configuration: FATs=2 filesystem=fat name=Basic data partition
           *-volume:2
                description: Windows reserved partition
                physical id: 3
                bus info: scsi@0:0.0.0,3
                logical name: /dev/sda3
                serial: f21bffb4-6790-48c7-a3cd-04aa701961e6
                capacity: 127MiB
                capabilities: nofs
                configuration: name=Microsoft reserved partition
           *-volume:3
                description: Windows NTFS volume
                physical id: 4
                bus info: scsi@0:0.0.0,4
                logical name: /dev/sda4
                version: 3.1
                serial: fefd-fa12
                size: 460MiB
                capacity: 489MiB
                capabilities: precious readonly hidden nomount ntfs initialized
                configuration: clustersize=4096 created=2013-08-29 00:41:13 filesystem=ntfs label=WINRETOOLS name=Basic data partition state=clean
           *-volume:4
                description: Windows NTFS volume
                physical id: 5
                bus info: scsi@0:0.0.0,5
                logical name: /dev/sda5
                version: 3.1
                serial: ce32f619-10cd-3540-93d7-40ee173568ea
                size: 158GiB
                capacity: 158GiB
                capabilities: ntfs initialized
                configuration: clustersize=4096 created=2013-08-29 00:41:30 filesystem=ntfs label=OS name=Basic data partition state=clean
           *-volume:5
                description: EFI partition
                physical id: 6
                bus info: scsi@0:0.0.0,6
                logical name: /dev/sda6
                serial: 5565cdb4-f266-4c46-b718-f92b0c33178c
                capacity: 8197MiB
                configuration: name=Basic data partition
           *-volume:6
                description: Windows NTFS volume
                physical id: 7
                bus info: scsi@0:0.0.0,7
                logical name: /dev/sda7
                version: 3.1
                serial: 74e8-1e5f
                size: 11GiB
                capacity: 11GiB
                capabilities: precious readonly hidden nomount ntfs initialized
                configuration: clustersize=4096 created=2013-08-29 01:59:21 filesystem=ntfs label=PBR Image modified_by_chkdsk=true mounted_on_nt4=true name=Microsoft recovery partition resize_log_file=true state=dirty upgrade_on_mount=true
           *-volume:7
                description: EXT4 volume
                vendor: Linux
                physical id: 8
                bus info: scsi@0:0.0.0,8
                logical name: /dev/sda8
                logical name: /
                version: 1.0
                serial: ed66b002-bb2f-4b8e-a8a9-82df9cc4a2e5
                size: 59GiB
                capabilities: journaled extended_attributes large_files huge_files dir_nlink recover extents ext4 ext2 initialized
                configuration: created=2013-09-05 19:25:30 filesystem=ext4 lastmountpoint=/ modified=2013-09-07 15:56:55 mount.fstype=ext4 mount.options=rw,relatime,errors=remount-ro,data=ordered mounted=2013-09-08 13:10:26 state=mounted
  *-battery
       description: Lithium Ion Battery
       product: DELL 7YM0737
       vendor: SDI
       physical id: 1
       version: Not Specified
       serial: Not Specified
       slot: System Battery
       capacity: 51060mWh
       configuration: voltage=7.4V

hwinfo

42: USB 00.0: 11500 Bluetooth Device
  [Created at usb.122]
  Unique ID: 7bWa.cdUiY6836R9
  Parent ID: pBe4.2DFUsyrieMD
  SysFS ID: /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0
  SysFS BusID: 2-3:1.0
  Hardware Class: bluetooth
  Model: "Bluetooth Device"
  Hotplug: USB
  Vendor: usb 0x8087 
  Device: usb 0x07dc 
  Revision: "0.01"
  Driver: "btusb"
  Driver Modules: "btusb"
  Speed: 12 Mbps
  Module Alias: "usb:v8087p07DCd0001dcE0dsc01dp01icE0isc01ip01in00"
  Driver Info #0:
    Driver Status: btusb is active
    Driver Activation Cmd: "modprobe btusb"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #38 (Hub)

sudo uname -a

Linux mark-XPS-12-9Q33 3.11.0-intelwireless-wl #1 SMP Sat Sep 7 20:40:41 EDT 2013 x86_64 x86_64 x86_64 GNU/Linux

sudo lsb_release -a

No LSB modules are available.
Distributor ID: Ubuntu
Description:    Ubuntu 12.04.3 LTS
Release:    12.04
Codename:   precise

sudo dpkg -l | grep blue

ii  blueman                                     1.23-0ubuntu2.1                         A Graphical bluetooth manager
ii  bluez                                       4.98-2ubuntu7                           Bluetooth tools and daemons
ii  bluez-alsa                                  4.98-2ubuntu7                           Bluetooth ALSA support
ii  bluez-cups                                  4.98-2ubuntu7                           Bluetooth printer driver for CUPS
ii  bluez-gstreamer                             4.98-2ubuntu7                           Bluetooth GStreamer support
ii  gir1.2-gnomebluetooth-1.0                   3.2.2-0ubuntu5                          Introspection data for GnomeBluetooth
ii  gnome-bluetooth                             3.2.2-0ubuntu5                          GNOME Bluetooth tools
ii  libbluetooth3                               4.98-2ubuntu7                           Library to use the BlueZ Linux Bluetooth stack
ii  libgnome-bluetooth8                         3.2.2-0ubuntu5                          GNOME Bluetooth tools - support library
ii  pulseaudio-module-bluetooth                 1:1.1-0ubuntu15.3                       Bluetooth module for PulseAudio sound server

sudo hciconfig hci0 reset

Can't init device hci0: Connection timed out (110)

hwinfo --bluetooth

  [Created at usb.122]
  UDI: /org/freedesktop/Hal/devices/usb_device_8087_7dc_noserial_if0
  Unique ID: 7bWa.cdUiY6836R9
  Parent ID: pBe4.2DFUsyrieMD
  SysFS ID: /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0
  SysFS BusID: 2-3:1.0
  Hardware Class: bluetooth
  Model: "Bluetooth Device"
  Hotplug: USB
  Vendor: usb 0x8087 
  Device: usb 0x07dc 
  Revision: "0.01"
  Driver: "btusb"
  Driver Modules: "btusb"
  Speed: 12 Mbps
  Module Alias: "usb:v8087p07DCd0001dcE0dsc01dp01icE0isc01ip01in00"
  Driver Info #0:
    Driver Status: btusb is active
    Driver Activation Cmd: "modprobe btusb"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #4 (Hub)

Any help would be appreciated. I'll even send you a beer! ;)

share|improve this question
    
It would help others to catch your problem, if you attach a screenshot of Bluetooth windows.. –  Saurav Kumar Sep 8 '13 at 18:17
    
I apologize, you are right. I have uploaded two screenshots, one of the bluetooth dropdown, and another of the bluetooth window that shows that it is enabled but does not allow for adding new devices. postimg.org/image/j7bcdj6jf and postimg.org/image/70log4uyf –  markbratanov Sep 8 '13 at 18:20
1  
Hmm!! Pretty strange.. you are using Updated 12.04.3 LTS with latest kernel and also installed all the bluetooth devices.. It seems that one package bluetooth is missing.. Install it with sudo apt-get install bluetooth then reconfigure packages with sudo dpkg-reconfigure -a and then update your grub to sudo grub-update. After all steps try to reboot your system. Once all steps completed reply me.. I'll be here only.. –  Saurav Kumar Sep 8 '13 at 19:01
1  
Ehhh... iirc Gwibber is core. Matter of fact, I wouldn't recommend removing any of those. I would re-install all those apps and then see if Bluetooth works. If it does, proceed to uninstall all the apps again from the terminal, one at a time, noting which packages and libraries they remove along with themselves. –  Seth Sep 8 '13 at 19:26
2  
Turns out somehow the bluetooth was disabled in UEFI. I DONT REMEMBER DOING THIS!? Anyways, problem solved. Thank you for your help. –  markbratanov Sep 8 '13 at 22:56

1 Answer 1

up vote 2 down vote accepted

Taken from question body and as mentioned by OP:

Make sure your bluetooth is ENABLED in BIOS/UEFI.

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