Ask Ubuntu is a question and answer site for Ubuntu users and developers. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I cannot install my updates. I used the following information How do I fix a "Failed to download package files" error? but it didn't work.

In the software sources window under the "ubuntu software" tab everything except the source code is checked. Under the "other software" tab I have Canonical Partners and Canonical Partners (Source code) and that's all.

When i try to update my software it says:

Failed to download repository information

Check your Internet connection.

I have ubuntu 12.04LTS

please help

share|improve this question
can you ping Google? ping -c 5 – Freedom_Ben May 9 '13 at 23:08
Try to upgrade your system via the terminal: <code>sudo apt-get update && sudo apt-get upgrade</code> Please copy the output, then we will be smarter :) Anyway, do you have a proper internet connection? – lukibeni May 10 '13 at 7:34

I have the same issue. Software Updater barely tries and then gives up saying to check my internet connection.

It works fine when I do it from the terminal, as lukibeni suggested.

sudo apt-get update
sudo apt-get upgrade

Updating from the terminal I get consistent 100kB/s down, which isn't broadband speeds, but it clearly works just fine, Software Updater. At least for some subset of users, the software updater tool is mostly broken.

I see another answer (Software Updater won't update, says to check internet. Ubuntu 12.10) about going into the software sources options and changing the server you get updates from. That didn't work for me.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.