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I reinstalled Ubuntu on my laptop from scratch to the latest version raring rail 13.04. But now Ubuntu One does not sync all the files in the cloud to my local machine. It says they are all in synch but locally there are missing files that I can see in the UbuntuOne's website files. Then I noticed that if I try to download those files manually from UbuntuOne's website I get this error message

"Could not download content from storage"

What does this mean? I hope the file are not lost!

I tried twice to reinstal UbuntuOne on my laptop following these instructions but I get same problem after hours of wait, it says all is sync but it is not. https://answers.launchpad.net/ubuntuone-client/+faq/778

this is output from my terminal

$ u1sdtool --status State: QUEUE_MANAGER connection: With User With Network description: processing the commands pool is_connected: True is_error: False is_online: True queues: WORKING

$ ps -C ubuntuone-syncd -o uid,gid UID GID 1000 1000

thanks

enrike

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You need to contact Ubuntu One Support at one.ubuntu.com/help/contact so that they can look into your issue. This is a bug, or account-specific issue, which are off topic for Ask Ubuntu. –  dobey Apr 30 '13 at 15:20
    
ooops... thanks! –  enrike Apr 30 '13 at 17:20
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closed as off topic by dobey, user68186, bcbc, Basharat Sial, Anwar Shah Apr 30 '13 at 17:55

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