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I need help.

My portable hdd can be plugged into my new ASUS N43J laptop in WINDOWS 7 from any of the 3 USB ports.

In Ubuntu, it only works with 1 port.

using 10.04 64bit.

Please advise.

Edit:

I just realised that the port is usb3.0. Sorry for my ignorance. HOw do i get my Western Digital hdd to work in usb 3.0 for ubuntu 10.04 64 bit?

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Do any other devices work on those USB ports in Linux? A thumbdrive or digital camera? – ssweeny Feb 16 '11 at 8:22
I just realised that the port is usb3.0. Sorry for my ignorance. HOw do i get my Western Digital hdd to work in usb 3.0 for ubuntu 10.04 64 bit? – kimsia Feb 20 '11 at 15:54

2 Answers

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I dont have a solution to your problem, but I guess you have one usb2 port and 2 usb3 ports. So your HDD is only working with the usb2 port. I have the same problem, and are looking for a solution.

Here is one solution: http://ubuntuforums.org/showthread.php?t=1642641, to upgrade the kernel, but that did not work for me.

Edit: The solution to my problem was to enable usb3 in bios

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I see. This sucks. I have given up and bought a device that allows me to have more USB2.0 ports. I always hate the transition period from old technology to new technology. USB right now is going through that transition period. :( – kimsia Feb 27 '11 at 6:51
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I recall having this problem and I had to install the xhci (I belive it is called: extended host controller interface or something) driver. Sorry to not fill in the rest of this answer, but perhaps google will save you.

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