Ask Ubuntu is a question and answer site for Ubuntu users and developers. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

How is Empathy supposed to work in Ubuntu 12.10 with Gnome 3.6?

I added my Google and Facebook accounts to GOA and enabled "Chat" for both, but Empathy does not use the accounts. Instead it says "You need to setup an account to see contacts here. " and opens the Ubuntu Online Accounts.

How can I fix this? Is there a bug report for this?

I at least found bug reports and a blog post that I linked to in my answer below. I still would like to know why Empathy, as a Gnome application, does not work with GOA even when I compile and run a version from

share|improve this question

Tested on Ubuntu 13.04 and later (but the package is available also for 12.10 so it should work).

sudo apt-get update
sudo apt-get install mcp-account-manager-goa
sudo apt-get remove --purge mcp-account-manager-uoa
sudo reboot

After the reboot empathy will use the Gnome Online Accounts instead of the Ubuntu one.

share|improve this answer

I found bug reports and a blog post related to this:

Compiling Empathy 3.6.2 myself did not help unfortunately.

I do not understand why an application of the GNOME project does not work with the Gnome Online Accounts, but with the Ubuntu Online Accounts.

share|improve this answer

There is a plugin for Empathy in the Ubuntu Software Center that would solve this issue: GNOME multi-protocol chat and call client (GOA plugin). After a reboot Empathy used the gnome online accounts!

share|improve this answer
But I'm using Ubuntu 13.04... – Dan Sam Apr 15 '13 at 16:19
Do you know whether this is in 12.10 or not, which is what the OP is using? – Thomas Ward Apr 15 '13 at 16:23

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.