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I have a Ubuntu 12.04 server installed on my machine. I am trying to install request-tracker4. Here's what I have done so far :

  1. Installed request-tracker via "sudo apt-get install request-tracker4"
  2. I then tried configuring in /etc/request-tracker4 but then ran into problems in populating the MySQL database.

  3. I then did sudo dpkg-reconfigure request-tracker4

    • It solved my problems of not being able to populate / setup mysql etc.
    • Now, I am trying to setup rt under

I have read various how-to's and bestpractical's own guides but I am not very much a expert in Apache configurations so stuck.

My Current Ubuntu 12.04 server setup:

Apache2, Fastcgi installed (checked in /etc/apache2/mods-enabled
Web Server document root is default /var/www/
Web user www-data

Question is :

  1. Where and What shall I put in Apache configuration to start using RT via the web-interface ?

I have seen two files in /etc/request-tracker4/

apache2-fastcgi.conf and apache2-fcgid.conf I even tried making a ln -s apache2-fastcgi.conf /etc/apache2/conf.d but when I tried opening that file in root while in the conf.d directory it said too many levels.

Any request tracker experts on Ubuntu ?:-)

Your help will be very useful and appreciated.


Please let me know if you need further info !

share|improve this question

As far as the Apache configuration goes, you should only need to follow these instructions if you have a vanilla Apache2 installation. I wouldn't recommend using fastcgi to get the base installation running. You also shouldn't need to touch the Perl module.

Additionally, you will need to install the following packages:

sudo apt-get install rt4-apache2 rt4-clients rt4-db-mysql request-tracker4 rt4-extension-assettracker fetchmail

As far as the Apache2 config goes, the following should get you started:

Run the command:

gksudo gedit /etc/apache2/apache2.conf

Append the following at the bottom of the file on a new line:

ServerName tickets

Save the file & run the command:

gksudo gedit /etc/apache2/sites-available/default

Find the last line <?/VirtualHost> and paste in the following two lines just above it:

Include /etc/request-tracker3.8/apache2-modperl2.conf
RedirectMatch ^/$ /rt

Save the file & run the command:

a2enmod rewrite; service apache2 restart

Again, these guidelines were taken from here and have successfully worked for me on about five production deployments.

Also, take a look at my more detailed installation answer on this question.

share|improve this answer

Try adding an Include /etc/request-tracker4/apache2-fastcgi.conf in your virtual host config file, for instance in /etc/apache2/sites-available/default.

share|improve this answer

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