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I have been using Thunderbird for years under different versions of Ubuntu, including 12.04 since its release. From a couple of days it keeps crashing after a few seconds after start. I tried to reinstall it creating a new profile and copying the old mail, file by file. After one day of normal functioning it started again to crash. Mozilla is receiving the crash reports. Following is the content of the last one: 

Add-ons: langpack-en-GB@thunderbird.mozilla.org:15.0,edsintegration@mozilla.com:0.3.11,messagingmenu@mozilla.com:0.9.3,globalmenu@ubuntu.com:3.4.1,langpack-zh-CN@thunderbird.mozilla.org:15.0,smtp_control@xul.phpconcept.net:0.5.1,{b4447f60-db9c-11da-a94d-0800200c9a66}:0.9.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:15.0
BuildID: 20120827103657
CrashTime: 1347200254
EMCheckCompatibility: true
Email: maurizio@szn.it
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1346431480
Notes: OpenGL: Tungsten Graphics, Inc -- Mesa DRI Intel(R) Sandybridge Mobile  -- 3.0 Mesa 8.0.2 -- texture_from_pixmap

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SecondsSinceLastCrash: 1109
StartupTime: 1347200242
Theme: classic/1.0
Throttleable: 1
Vendor: 
Version: 15.0

I started Thunderbird in safe mode and tested all the add-ons. Apparently is the 'Unity Launcher Integration' that creates the problem. I say apparently because I want two wait for two-three days to be sure TB returns to its regular functioning.

Is this a bug? can it be solved

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If you create again a new empty profile (thunderbird -profilemanager) then you can import from the old profile folder your emails all together. Try not to copy all profile files from old to new, especially do not use the old prefs.js file. Is there any other malfunction that you see except this crash report? – bob Sep 9 '12 at 17:39
Please provide your crash report ID in order to identify the problem. – cameleon Sep 9 '12 at 21:26
This question should instead be filed as a bug report, and as such is off-topic, thanks! Instructions on filing a bug report are here. – Jorge Castro Sep 18 '12 at 1:11

closed as off topic by Jorge Castro, jokerdino♦, Mitch, Takkat, Call me V Sep 18 '12 at 20:33

Questions on Ask Ubuntu are expected to relate to Ubuntu within the scope defined in the FAQ. Consider editing the question or leaving comments for improvement if you believe the question can be reworded to fit within the scope. Read more about closed questions here.

2 Answers

up vote 0 down vote

I think that you should raise it as a bug.

https://bugs.launchpad.net/ubuntu

That's my painfully unhelpful advice. I've been getting many crashes recently, thunderbird, skype and a few other things. That's what I've resorted to. I look at the crash report. Look at title and then google the string. Usually I find a bug and I'll count myself in.

Most importantly while doing this you are helping the community.

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up vote 0 down vote

I had the same problem yesterday. Thunderbird started crashing while transferring my e-mails from Kmail.

I tried to remove some of the transferred archives (from /home/my_folder/.thunderbird/6559zp19.default/Mail/) in order to reduce the size of Thunderbird content, and it seems it works again.

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