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Here's my problem, for those willing to read for about 2 minutes here's the entire story,

http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update/bsod-after-windows-defender-update-kb915597/a4b5fca3-0274-47b4-97c4-61b34c4c4599,

for those who want the short version here's what happened.

After windows update automatically updated windows defender to kb915597, my computer starting getting bsods on shut down and start up and started experiencing problems withe the usb ports.

So I decided to go to the microsoft answers site for help, I know that was probably my first mistake, so I followed their advice and they turned my computer into a large paper weight.

Luckily I make physical backups of my c drive every few months and I have one from back in july, so I figured I'd boot up a ubuntu live disc, copy all my files from the past 2 months to a external drive and just copy the backup back to the c drive, that's where I ran into this problem.

When I put in either a ubuntu or kubuntu disc, everything goes well, until it finishes the loading bar then when the OS would presumably start up, the computer resets, I've tried with ubuntu, kubuntu and gparted, and only gparted is able to get to the point where it starts up, but even then when I try to access the internet from it, the computer resets, and when I tried to copy the entire C drive partition to a blank external I wasn't able to.

So I figured somehow maybe the C drive had something to do with it, so I unplugged the C drive so my computer was just a 2.8 ghz processor and 2 gigs of ram, should have had no problem starting a live disc but the problem still continues.

After doing some googling around I've found whenever windows gets a update with the title KB915597 it's pretty much the kill switch for windows, I've tried contacting microsoft tech support and even managed to directly contact a software engineer but as soon as I mention KB915597 they all just blew me off.

I hope anybody who reads this has any idea how to fix this, I'm going to attempt to install ubuntu or kubuntu to a external drive using the same computer and see what happens now.

EDIT: As requested, hardware specs, yes sorry for this being a little vague, it's a bit nerve racking what happened, I'd done a lot of work on my computer in the past 2 months and losing it all is well, to say the least, annoying.

Anyways, hardware specs.

Model : Acer Aspire M1100

Hardware : 2.7ghz AMD athlon 64 processor. : 2 Gigs DDR2 Ram : ATI Radeon X1250 Graphics : 160Gig Hard Drive

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Well I just attempted the install of ubuntu to the external drive on the same computer and I got the same result as trying to run the live OS. – user88311 Sep 8 '12 at 15:45
An Ubuntu live CD shouldn't be affected by by Windows updates, but, there may be other, unrelated reasons, for it to fail booting. Posting the computer specs, as well as make and model would be a step in the right direction, as for your troubles with Windows Defender, they seem off topic here. – mikewhatever Sep 8 '12 at 15:54
2  
@mikewhatever is correct. Ubuntu isn't going to be affected by Windows updates. The only way for this to happen would have been for the update to maliciously destroy a piece of hardware, which I guarentee didn't happen. This sounds more like coincidental hardware failure. – tgm4883 Sep 8 '12 at 16:17
I have updated the post with the hardware, and yes I thought hardware failure as well, but then that wouldn't explain gparted working and ubuntu/kubuntu not. – user88311 Sep 8 '12 at 17:02

closed as off topic by mikewhatever, Uri Herrera, John S Gruber, izx, fossfreedom Sep 8 '12 at 22:23

Questions on Ask Ubuntu are expected to relate to Ubuntu within the scope defined in the FAQ. Consider editing the question or leaving comments for improvement if you believe the question can be reworded to fit within the scope. Read more about closed questions here.

1 Answer

I can suggest a way to check if it really a hardware or software problem.

You say that GParted is booting Successfully. so, May you format the whole drive to a blank space withput even any filesystem and then check if booting Ubuntu LiveCD is Successful or not? you said you have backups of everything except the last 2 month.

About the Data of the last 2 month, you can easily connect your harddrive to another pc with any OS and trying to backup fron there.

EDIT: Another way of saying that paragraph:

if you need to backup your last data which is not already included in your backup, take your harddrive/hardisk and connect it to another computer. can you backup now?

END OF ANOTHER WAY.

Update Us about those to-backuping and bboting after whole format.

share|improve this answer
That's the thing, I want to get access to the drive still so I can just grab the files and then I wouldn't mind reformatting if it was my last resort. EDIT: Meant to hit shift enter not enter, anyways as for your second sentence, could you perhaps reword that so it makes more sense? – user88311 Sep 8 '12 at 17:48
which second sentence? you mean "You say that GParted is booting Successfully, so, May you format the whole drive-You said you have backups of everything except the last 2 month-to a blank space withput even any filesystem and then check if booting Ubuntu LiveCD is Successful or not."? I'll try to write it different. for now,pay attention to the both '-' there. the senthece which is starting with "you said you have..." is dividing the sentence. – yinon Sep 8 '12 at 17:57
I edited. how it's now? – yinon Sep 8 '12 at 18:03
About the Data of the last 2 month, you can easily connect your harddrive to another pc with any OS and trying to backup fron there. Sorry, I sort of ignored the first 15 words of your reply. – user88311 Sep 8 '12 at 18:27
I can't get if you understand it now or not (also i'll mention i've edited the answer), sorry. did the sentence you brought in your last comment is not clear? if it does, I'll try to explain. – yinon Sep 8 '12 at 18:46
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