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I want to ask you something. I tried to create a new user account on Ubuntu 12.04, but, when I am in the "User Accounts" window and I go left-down (where the "+" sign is), I can't click on it. It's not click-able.

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up vote 8 down vote accepted

You must click on Unlock button in the upper-right corner first, enter your password, and then you can add/modify users.

enter image description here

Notice that after that, the + is now black and can be clicked, instead of gray:

enter image description here

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thank you @izx! –  Klaus Aug 11 '12 at 11:11
    
it's done! :) God, my comment must be 15 characters long... –  Klaus Aug 11 '12 at 11:20
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