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I'm a completely new to Ubuntu server and am having a hard time connecting the server to the internet.

I first ran ping -n 8.8.8.8 

connect:Network is unreachable

Then I ran ifconfig

Link encap:Local Loopback
inet addr:127.0.0.1 Mask 255.0.0.0
inet6 addr: ::1/28Scope:host
UP LOOPBACK RUNNING MTU:16436
RX packets:192 errors:0 dropped:0 overruns:0 frame:0
TX packets:192 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0 RX bytes:15360 (15.2KB) TX bytes:15360 (15.3KB)

Here is ouput for sudo lspci -n

00:00.0 0600: 8086:2580 (rev 04)
00:02.0 0300: 8086:2582 (rev 04)
00:1d.0 0c03: 8086:2658 (rev 03)
00:1d.1 0c03: 8086:2659 (rev 03)
00:1d.0 0c03: 8086:265a (rev 03)
00:1d.0 0c03: 8086:265b (rev 03)
00:1d.0 0c03: 8086:265c (rev 03)
00:1e.0 0604: 8086:244e (rev d3)
00:1e.0 0401: 8086:266e (rev 03)
00:1f.0 0601: 8086:2640 (rev 03)
00:1f.0 0101: 8086:2651 (rev 03)
00:1f.0 0c05: 8086:266a (rev 03)
00:0b.0 0200: 8086:1654 (rev 03)

lshw-c network returns

WARNING: you should run this program as super-user.
*-network DISABLED
description:Ethernet interface
product: NetXtreme BCM5705_2 Gigabit Ethernet
vender: Broadcom Corporation
physical id:b
bus info:pci@0000:0a:0b.0
logical name: eth0
capabilities: bus_master_cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 

1000bt 1000bt-fd autonegotiation

configuration: autonegotiation=on broadcast=yes driver=tg3 driverversion= 3.121 

firmware=5705-v3.18 latency=32 mingnt=64 multicast=yes port=twister pair

lsmod code returned this

Module              Size          Used By
e100                37213           0
dm_crypt            23125           1
ppdev               17113           0
psmouse             87603           0
snd_intel8x0        38570           0
snd_ac97_codec      134826          1 snd_intel8x0
ac97_bus            12730           1  snd_ac97_codec
snd_pcm             97188           2 snd_intel8x0, snd_ac97_codec
serio_raw           13211           0
snd_timer           29990           1  snd_pcm
snd                 78855           4 snd_intel8x0, snd_ac97_codec, snd_pcm,snd_timer
soundcore           15091           1 snd
snd_page_alloc      18529           2  snd_intel8x0, snd_pcm
ext2                73795           1
parport_pc          32866           1
mac_hid             13253           0
lp                  17799           0
parport             46562           3    ppdev, parport_pc,lp
usbhid              47199           0
hid                 99559           1 usbhid
tg3                 152032          0
i915                468651          1
floppy              70365           0
drm_kms_helper      46978           1 i915
drm                 242038 2 i915,drm_kms_helper
i2c_algo_bit        13423 1 i915
video               19596 1 i915

Again there is more but it's giving info on the driver itself. I know it works, I've used it. I assume then that my network got disabled when I installed Ubuntu Server. How do I enable it?

I checked and the internet cable is connected to the D-link router. I have also used this same computer for internet access when I had Ubuntu Desktop installed so internet does work.

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  • 3
    Unless there's more in the "trivial" stuff you've omitted, ifconfig appears to show that Ubuntu is detecting no ethernet/wireless/network card (interface) that will let you connect to the outside world (loopback is an internal interface). I think that's the first hurdle you need to clear -- can you edit the question with details of your motherboard/laptop model and possibly pastebin the output of sudo lspci -nn and sudo lshw -c network?
    – ish
    Jul 26, 2012 at 19:30
  • If anyoe is unsure who operates 8.8.8.8, it is Google Public (recursive) DBS for IPv4, along with 8.8.4.4.
    – nanofarad
    Jul 26, 2012 at 19:47
  • pastebin output of lsmod, please -- these closed-source BCM ethernet chips are a b-, sorry...
    – ish
    Jul 26, 2012 at 19:58
  • You could try modprobe tg3 and you might need the package firmware-linux-nonfree
    – Anders
    Jul 27, 2012 at 2:53
  • I had similar symptoms after plugging in a router in my pppoe connection. Turned out silly - I had cloned the computer's address to set it to the routers (ISP's MAC filtering) and the two devices had identical MAC-s. As I said - silly.
    – Vorac
    Nov 16, 2012 at 20:59

1 Answer 1

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As you see from the hardware list, this is a NetXtreme BCM5705_2 Gigabit Ethernet device which needs the Linux driver tg3 and firmware to work. The firmware are not free, so you need to install the package firmware-linux-nonfree to make it work.

  • Start looking at the logs with sudo tail -f /var/log/messages /var/log/syslog in one new terminal. Here you can see what happens with the other commands. Look for lines with tg3 or firmware.
  • Install the firmware package. You need to add multiverse (nonfree in Debian) in /etc/atp/sources.list after the word universe, like universe multiverse.
  • After you have saved the changes, do sudo apt-get update; sudo apt-get install linux-firmware-nonfree. Look in the manual for more information: man sources.list.
  • Run sudo modprobe -r tg3 to unload the driver and then sudo modprobe tg3 to load the driver to see if the propper firmware get loaded. Look at the log you started to look at earlier with the tail-command to see what happens. It should show up there that the devices is installed and that the firmware is installed.
  • If it works, set up the network in /etc/network/interfaces and execute sudo ifup eth1 or what your device name are.

In short, you don't have the firmware that is needed to operate your network card. The firmware for this card should be in the package firmware-linux-nonfree in section multiverse.

Good luck with the computer.

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  • Thanks for the help. I don't know if this changes things but I put in the code sudo ifconfig eth0 192.168.0.1 netmask 255.255.255.0 and now it shows the network is working. Does this change anything?
    – thank_you
    Jul 27, 2012 at 3:45
  • Also, I'm getting several errors from your code instructions. sudo tail -f /var/log/messages returns saying No such file or directory. dpkg -i *.deb also says that No such file or directory. It also says Errors were encountered while proecessing: *.deb.
    – thank_you
    Jul 27, 2012 at 3:58
  • You should be able to manage misspellings in answers and examples. ;) Do you have a file /var/log/messages? You should prefer to install the package through your repository, the deb package is last resort. Have you downloaded the package?
    – Anders
    Jul 4, 2013 at 17:38

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