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My computer boots to a black screen, what options do I have to fix it?

I've a new Dell Inspiron special edition with Intel® Core™ i7-3612QM and Ati Radeon HD 7730M. I'm running Ubuntu 12.04 in dual boot with Windows 7.

Yesterday after a kernel upgrade from 3.2.0-26 to 3.2.0-27, Ubuntu doesn't boot anymore. I see the grub and when selecting "Ubuntu with Linux 3.2.0-27-generic", the system switched to a black screen with blinking cursor. No console enabled, at this time I can only shutdown the system with the power button.

If I select previous Linux version, Linux 3.2.0-26 starts without a problem.

I've open /boot/grub/grub.cfg and record of version 27 and 26 have same parameters.

Is it possible that the problem come from error in 3.2.0-27 kernel's file? How can I fix this issue? Is it possible to remove 3.2.0-27 kernel file and reinstall?

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See this answer askubuntu.com/a/162078/35775. This is because of graphics driver. – Web-E Jul 24 '12 at 14:47

marked as duplicate by Web-E, Jorge Castro, Mitch, jokerdino♦, fossfreedom♦ Jul 26 '12 at 20:11

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2 Answers

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Qualified success: I got my keyboard & mouse working via BIOS, then selected safe mode for 3.2.0-27-generic. Once in, a menu of options comes up, including an option to update grub. I did so, then selected the option for a normal boot (again, using 3.2.0-27-generic) and am currently running... apparently with no issues. I'm backing up b/f trying a reboot to see if the fix is permanent. Will report back if issue resolved.

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Not sure if this resolved anyone else's issue, but it appears mine is fixed. After update noted above, system rebooted without a hiccup running 3.2.0-27-generic. Hope someone finds this helpful. – Matt 6-27 Jul 24 '12 at 18:18
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Warning: This method runs the risk of purging all installed kernels and leaving the system unbootable.

I've experienced a similar problem after upgrading to 3.2.0-27 kernel. I could select which kernel to boot from in grub but can only boot completely via recovery.

What I did was boot up into 3.2.0-26 recovery, removed 3.2.0-27 as well as the graphics driver. After rebooting, I picked 3.2.0-26 generic and was able to boot up to it. Reinstalled the graphics driver and now everything seems to be working fine.

I ran this command in terminal to remove the new kernel:

sudo apt-get remove --purge 3.2.0-27-*

Then reinstalled the graphics driver via System Settings > Additional Drivers which installed the latest Catalyst 12.6 on my system.

As is usually the case with software, your mileage may vary.

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I've tried to run boot repair from live usb but nothing change.. Fortunately i can boot in 3.2.0-26 version.. I will continue to use that version.. – IncioDev Jul 24 '12 at 16:36
Purging Kernels is quite dangerous, can you list a way that changes the default kernel in grub instead of removing the kernel, as this could leave some systems unusable. – mateo_salta Jul 24 '12 at 19:06

protected by Community♦ Jul 24 '12 at 20:29

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