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I am unable to import digital photos in Ubuntu 12.04.

When I plug in my camera (Canon EOS Rebel Tii) it is immediately recognized, but I am unable to download any photos. So far I have tried:

  1. Using Shotwell: Shotwell almost immedately hangs after I hit "import", and eventually it crashes.
  2. Using DarkTable: DarkTable hangs when I hit "import".
  3. Using the Ubuntu GUI file viewer: the camera is recognized, but any attempt to open the flash drive's internal folders crashes the file viewer

I am certain the camera is working fine because I can easily download photos on a friend's Mac. Does anyone have any tips? I have a lot of wedding photos on my camera right now and people are getting quite anxious to see them.

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closed as off-topic by Braiam, Seth, Mateo, Avinash Raj, Mitch Feb 25 '14 at 9:59

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Bug reports and problems specific to development version of Ubuntu should be reported on Launchpad so that developers can see, track and fix these issues." – Braiam, Seth, Mateo, Avinash Raj, Mitch
If this question can be reworded to fit the rules in the help center, please edit the question.

I am having the same problem as these people: Any work around would be great, these are wedding photos and people are not going to be patient with me. – theJollySin May 28 '12 at 22:54
have you tried the terminal? cp -r /media ~/ – daithib8 May 29 '12 at 20:52
I did try that, yeah. The folder is completely empty. – theJollySin May 30 '12 at 4:27
Having the same problem as the original poster, I have added all the information I could on It would be great if we could figure this one out, as it is a blocker issue for camera usage with Ubuntu 12.04. I'll provide all the information I can! – mmalmeida Jun 3 '12 at 0:41
the original issue was due the gphoto component of gvfs. The issue was fixed. If you have new issues please submit them to LaunchPad. – Braiam Feb 24 '14 at 1:38
up vote 1 down vote accepted

Have you tried popping out the memory card and using an external card reader? It sounds like your camera may not be using the mass-storage-device drivers correctly.

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I don't have an external card reader, no. I might try that, or just download them on a friend's computer. Since my original post, I found this was a bug on the official bugs list: And if I can't find a good work around, it will seriously slow me down. For now, I guess, maybe an external card reader is the solution. – theJollySin May 29 '12 at 20:45
I've had enough issues with Windows and Linux connecting cameras directly with USB that I've just been using card readers for several years. They are cheap ($10-$15) at any big box store and aren't plagued with the usual fuss of cameras, because they always just show up as a mass storage device. – reverendj1 May 29 '12 at 20:49
Okay, after much effort and searching, I have given up and bought a card reader. Sad, really. I had such high hopes for Ubuntu. – theJollySin Jun 1 '12 at 5:24

protected by Braiam Feb 24 '14 at 1:33

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