Ask Ubuntu is a question and answer site for Ubuntu users and developers. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

This question already has an answer here:

I have already downloaded the ubuntu-12.04-wubi-amd64.tar.xz file...i have no internet connection. When I run wubi, I'm getting this message: could not retrieve the required disk image file. i used other way..i put ubuntu-12.04-wubi-amd64.tar.xz in ubuntu\disk but it not works..

How can I get the install to work?

share|improve this question

marked as duplicate by Eliah Kagan, Eric Carvalho, Kevin Bowen, Thomas Ward, Basharat Sialvi Apr 8 '13 at 8:22

This question was marked as an exact duplicate of an existing question.

I encountered this problem too. It was becaus of a bad Internet connection. You should check if you're using a bad proxy server.

share|improve this answer

If you look into that temp\wubi log file, check for an error. I got authentication problems and had to enable my firewall for wubi.exe for both inbound and outbound. Check it dude.

share|improve this answer

You might look here:

Before you do a wubi install, you ought to burn a DVD and boot from the live DVD. There is an option 'Try Ubuntu'. Try that first before doing any installation just in case it is not compatible with your hardware. When you say 'I've put both the files in same folder' I am not clear what you mean. The normal way is to burn a DVD and run the autopla from Windows. Please clarify.

share|improve this answer

Not the answer you're looking for? Browse other questions tagged or ask your own question.