Ask Ubuntu is a question and answer site for Ubuntu users and developers. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

![in the middle of my upgraded from 11.10 - 12.04 it was interupted with an electrical outage, when the power is back and as i resume my upgrade i was asked for "partial install". and after the process is complete. all cleaned up.

i got these error prompt. "/usr/share/apport/" and "The application Unity 2D Shell has closed unexpectedly" and i can't play any videos from any player as well. it will just display a black screen and only the audio will play. help.][1]

share|improve this question
You say you got "these error prompts". What are the errors specifically? – James Henstridge May 1 '12 at 5:53

Your graphics drivers cannot be found, in this case the Intel Graphics that are a part of every Intel CPU. Because these drivers cannot be found, you are going to have a tough time getting a GUI on the computer, and even when you do it's gong to be glitchy and unreliable. Your best bet in this case is to boot to the Ubuntu Live CD and transfer any files you want to keep to an external hard drive or flash drive, then reinstall Ubuntu.

share|improve this answer
oh..i am using a laptop.. toshiba L500 Memory: 2.8 GiB Processor: Intel® Core™ i3 CPU M 330 @ 2.13GHz × 4 Graphics: Intel® Ironlake Mobile x86/MMX/SSE2 OS type: 32-bit Dual Boot Win7 – junx May 1 '12 at 13:21
YEp, laptop or desktop that will not make a difference. Your graphics drivers are gone and your best bet is to reinstall. – William May 1 '12 at 13:26
@James Henstridge If only i can show you the screen capture of error prompt..or if only i know how to post the error list.. – junx May 1 '12 at 13:28
oh..ok..thanks @William for the advice.. – junx May 1 '12 at 13:29
@JamesHenstridge "Apport has detected a possible GPU hang. Did your system recently lock up and/or require a hard reboot?" – junx May 1 '12 at 13:35

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.