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I was using Empathy earlier, however it crashed. When I tried to start it up again, I received an error about not being able to connect to the account manager.

The terminal posts the following output:

tom@blacknight:~$ empathy

(empathy:29778): Gtk-WARNING **: Theme parsing error: gtk.css:2:63: Failed to import: The resource at '/org/gnome/adwaita/apps/nautilus.css' does not exist

(empathy:29778): folks-WARNING **: Error preparing Backend 'telepathy': Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

(empathy:29778): libebook-WARNING **: e_book_client_new: Cannot get book from factory: Invalid source

(empathy:29778): folks-WARNING **: Error preparing persona store 'eds:1269739475.6653.5@blacknight': Couldn't open address book ‘1269739475.6653.5@blacknight’: Invalid source

(empathy:29778): folks-WARNING **: postal-address-details.vala:283: Empty postal address passed to PostalAddressFieldDetails.

Screenshot: http://i.imgur.com/fHj9t.png

Empathy 3.4.1 Gnome-Shell Ubuntu 12.04 (x64)

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I have the same problem. The address book it tries to open is one from my old computer (i restored my home directory). And now i dont know how to remove it, there is just no way – dmeu May 5 '12 at 7:36
I found a bug report from it and flagged myself as having the issue: bugs.launchpad.net/ubuntu/+source/empathy/+bug/992619 Which was transfered to the empathy dev team: bugzilla.gnome.org/show_bug.cgi?id=675324 – blackn1ght May 5 '12 at 20:12
If you can't wait for the bug to be fixed, I'd suggest trying to reinstall empathy and telepathy. It looks like telepathy may not be starting up when empathy starts (and it needs to). You can confirm this with ps aux | grep telepathy after starting empathy and checking to see if it is running. Telepathy does a lot of the heavy lifting. – John S Gruber May 19 '12 at 2:03

closed as off topic by jrg May 21 '12 at 21:12

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