it is your sound configuration
i had the same problem and this worked for me. sadly i dont remember how to get the available configurations. but you can try a few simple changes like auto
-in the terminal box insert. " sudo nano /etc/modprobe.d/alsa-base.conf "
-scroll down to the bottom of the page and insert the following command after the last command already there. " options snd-hda-intel model=asus-mode3 "
-this one worked for me but you could try one of the other models ("asus-mode1" through "asus-mode8", or either "base" or "auto")
-exit saving your changes by holding down the "Ctrl" and "Shift" keys and pressing the " ^ " key (6) and than the "x" key.
-it'll ask you if you want to save your changes press "y" and than "Enter" to save the changes to the document.
-you'll find your self back in the terminal box. Now reboot your computer.