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I submitted a support question to 6 days ago, received an automated response and nothing since. I have replied a few times looking for an update and nothing. This is very dis-heartening for a service that I am evaluating to pay for. Is this typical or is there some issue at the moment that I am not aware of?

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closed as too localized by Jorge Castro, James Mar 5 '12 at 20:24

This question is unlikely to help any future visitors; it is only relevant to a small geographic area, a specific moment in time, or an extraordinarily narrow situation that is not generally applicable to the worldwide audience of the internet. For help making this question more broadly applicable, visit the help center.If this question can be reworded to fit the rules in the help center, please edit the question.

It sounds like we either didn't receive the request or missed it somehow. Sorry about that! That is not the usual experience with Ubuntu One customer service. You can contact me directly at joshua dot hoover at canonical dot com and I'll be sure to help you out.

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Thanks Joshua, email sent. – Shane Mar 7 '12 at 10:19
I too unfortunately have not had any support for my issue within 9 days. May I contact you? – VF1 Jul 27 '13 at 23:14

That's a good question. The folks here have the exact same interface to Ubuntuone as you do. I might suggest contacting If you want to speak to someone right away, don't forget you can call us or write to us at one of our offices. Our London-based head office is a good place to start.

Canonical Group Limited 27th Floor, Millbank Tower 21-24 Millbank London SW1P 4QP United Kingdom

Main switchboard number: +44 20 7630 2400 Main fax number: +44 20 7630 2401

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