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I get the following message when ubuntu one loads and cannot sync contacts.

Value could not be retrieved. Value could not be retrieved. (DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Process /usr/lib/deskt
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closed as off topic by Bruno Pereira Dec 28 '12 at 23:49

Questions on Ask Ubuntu are expected to relate to Ubuntu within the scope defined by the community. Consider editing the question or leaving comments for improvement if you believe the question can be reworded to fit within the scope. Read more about reopening questions here.If this question can be reworded to fit the rules in the help center, please edit the question.

This question should instead be filed as a bug report, and as such is off-topic, thanks! Instructions on filing a bug report are here. – RolandiXor Dec 28 '12 at 23:46

1)Try to run ubuntu one from terminal without using sudo


If it doesnt work:

Run in terminal:

echo -e "[logging]\nlevel = DEBUG" > ~/.config/ubuntuone/logging.conf; u1sdtool -q; u1sdtool -c
  1. Copy files into your ~/Ubuntu One folder and let it run for awhile to collect information.

  2. Open your home folder

  3. Click the View->Show Hidden Files menu option

  4. Open the .cache/ubuntuone/ folder

  5. Right click on the log/ folder and select "Compress"

  6. Click OK and you should have a file named "log.tar.gz" in the .cache/ubuntuone folder, move this file to your Desktop since it's in a hidden folder which can be hard to find in the next step

  7. You can attach the log.tar.gz archive to an email to Ubuntu One Support.


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