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As the title states the mouse cursor on my laptop isn't moving but the mouse buttons still work. I'm not sure what to do. I have tested the touchpad on Windows and it works fine.

My laptop is a HP Envy

Xinput output xinput list

Virtual core pointer    id=2 [master pointer (3)]
Virtual core XTEST pointer    id =4 [slave pointer (2)]
SynPS/2 synaptics TouchPad id=12 [slave pointer (2)]

uname -r

3.16.0-49-generic

lspci -K | grep -EA2 'VGA|3D'

00:02.0 VGA compatible controller: Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06)
    Subsystem: Hewlett-Packard Company Device 1966
    Kernel driver in use: i915

01:00.0 3D controller: NVIDIA Corporation GK208M [Geoforce GT 740M] (rev a1)
    Subsystem: Hewlett-Packard company device 219c

lspci -k | grep -EA2 'VGA|3D' after driver install

00:02.0 VGA compatible controller: Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06)
    Subsystem: Hewlett-Packard Company Device 1966
    Kernel driver in use: i915

01:00.0 3D controller: NVIDIA Corporation GK208M [Geoforce GT 740M] (rev a1)
    Subsystem: Hewlett-Packard company device 219c
    Kernel driver in use: nvidia

Edit

Turns out that a USB Mouse does work but I have yet to find out why my TrackPad stopped working.

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14
  • 1
    What is your laptop model? Please give output of xinput terminal command.
    – Pilot6
    Sep 23, 2015 at 18:55
  • 1
    Please also add output of uname -r.
    – Pilot6
    Sep 23, 2015 at 19:05
  • If your "Ubuntu 14" is 14.04, then upgrade the kernel by sudo apt-get install linux-generic-lts-vivid command. Then reboot and test. There are a few fixes in 3.19 for synaptics.
    – Pilot6
    Sep 23, 2015 at 19:35
  • @Pilot6 unfortunately that didn't work
    – PurityLake
    Sep 23, 2015 at 20:08
  • 1
    Please edit your question and add output of lspci -k | grep -EA2 'VGA|3D' terminal command.
    – Pilot6
    Sep 23, 2015 at 20:11

1 Answer 1

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0

Try to update software... I had this problem, and all I know about it is that it is related to the default PS/2 driver on 14.04 (it don't support SynPS/2 -I have the same touchpad-). You can confirm it by using an USB external mouse: it will work.

Then, go to terminal:

sudo apt-get update

Enter your password, wait for updates. Reboot... if your Synaptics touchpad still don't work, then:

sudo apt-get install ubuntu-restricted-extras

Enter your password, wait for updates... with this packages you will get also some extras like Microsoft fonts. So you will see a license agreement on terminal... use the 'TAB' button on keyboard to select the 'Ok' option and press Enter.

Once your system is updated, reboot... your touchpad should work after it.

Abraham Medina

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2
  • Didn't work unfortunately
    – PurityLake
    Sep 23, 2015 at 19:47
  • Did you ever get it working ? Is it an ALPS compatable pad ?, Do you have a pointing cap as well ? Beware that this could be disabled in bios (I do this on lenovos). Did it ever work ? Did you get it to work with a live distro ?
    – mckenzm
    Jun 14, 2016 at 3:02

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