Have internet connection but can't ping External sites

Question

I have an Internet connection and can browse, but I can't ping the google DNS,

ping 8.8.8.8

nor can I ping google.com

Any ideas why this might occur?

Yeah, I can ping my router, which my computer is not a member of. — dylan7, Apr 11, 2015 at 23:35
I mean can you ping e.g. 104.16.18.44 or askubuntu.com ? — heemayl, Apr 11, 2015 at 23:37

Zanna · Accepted Answer · 2019-04-21 16:40:35Z

8

Your Firewall is configured to block all ICMP packets. As a result you cannot send ICMP echo request packets to external networks.

To resolve this issue you need to contact the network administrator and request that they disable this firewall rule.

Zanna♦

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answered Apr 11, 2015 at 23:42

heemayl

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Thank you. I am also having an issue connecting to my VPN to a router hosting a sub-network under the same network as my computer. Is the reason the same reason why I can't ping?
– dylan7
Apr 11, 2015 at 23:45
Might be..a rule can be added for that too..further diagnosis needed for that......your network administrator can confirm you..
– heemayl
Apr 11, 2015 at 23:47
what will the network administrator do?
– vefthym
Oct 11, 2016 at 11:07

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