2

I am trying to install a Canon Color imageCLASS MF8380Cdw in a 64-bit installation of Ubuntu 14.04. I was able to download the Linux drivers, but after running the .deb files and installing the printer through System Settings > Printers (just using the Add wizard), the printer shows up in the Printers pane, but printing to it fails with no error messages.

The printer has worked on this computer in the past, but had to be re-installed after a recent clean install of Ubuntu. I am not sure how to proceed from here, since I get no error messages either on the computer or on the printer.

I read a similar posting, but since Canon provided Linux drivers, I just used them as-is - so I don't think it is relevant to my situation.

3
  • Additional information: when I print a Test page from the Printer application, the job briefly appears in the print queue, then goes away as though it was successfully delivered to the printer. The print queue is then empty. But no print jobs or errors appear on the printer. Aug 30, 2014 at 21:09
  • Well, I'm not 100% sure why, but the printer is now working. the only change of any consequence that I am aware of is changing a Printer setting (Report/Communication Management/Auto) Aug 30, 2014 at 23:38
  • Please edit your question, if you want to add information. Overall it's best to have everything relevant in one place. Also, comments may be deleted for various reasons. Aug 14, 2015 at 16:06

1 Answer 1

0

I had this exact problem on Ubuntu GNOME 14.04 LTS, and fixed it by installing the following packages. Yes, some of these are 32-bit packages on a 64-bit system.

sudo apt-get install libglade2-0 libstdc++6:i386 libxml2:i386 libjpeg62:i386 libbeecrypt7:i386 libbeecrypt-dev:i386

These packages are installed if you run the install.sh script included in the driver download.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .