6

Recently I started getting a File sync error on all 3 of my PCs running Ubuntu One. One is running Ubuntu, the other 2 are running Windows 8. Looking at the list of clients on the web, none of them were there anymore.

I found this article:

Ubuntu One : Help : FAQs—What should I do if authentication fails? (AUTH_FAILED state)

On how to fix the issue for my Ubuntu PC and it worked perfectly. Now I am looking for a similar fix for Windows but haven't found one yet. I've tried un-installing Ubuntu One and re-installing it, but it must still be holding the keys somewhere because it never asked me to login again.

Does anyone know where I can clear these keys to get my files syncing on Windows again?

2
  • Under Windows XP, I had to delete the registry key and that fixed my problem.
    – david
    Mar 4, 2014 at 10:50
  • I had the exact same error on Ubuntu and had to remove the Ubuntu One key under my Passwords & Keys. then I could restart Ubuntu One file Sync (top right button) and re-login. Everything up and running again now.
    – Leon
    Mar 30, 2014 at 7:15

1 Answer 1

5

On Windows 8 you should be able to find the Ubuntu One token by using Windows Vault to manage credentials. This should be the same on Windows 7 as well.

On Windows XP, the registry editor must be used, and you have to remove the token under HKEY_CURRENT_USER\Software\Ubuntu One\Keyring\.

On Ubuntu, you can open the Passwords and Keys application from the dash, or from System Settings, then find the Ubuntu One token entry and delete it.

After, open the Ubuntu One control panel application again, and log in, and you should be connected again.

2
  • Thanks! I found it specifically at Control Panel -> User Accounts -> Credential Manager.
    – Deiussum
    Feb 12, 2014 at 15:46
  • 1
    Also before this answer, I was able to resolve my problem by running c:\Program Files (x86)\ubuntuone\dist\ubuntu-sso-login-qt.exe and logging in again. Being new here, I was unable to answer my own question right away, though.
    – Deiussum
    Feb 12, 2014 at 15:48

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .